Broadcom proxy – Health check on DRTR service failing

hello

You may receive email alerts from your ASG / SG Device errors like : Health check ‘drtr.rating_service’ Failed.

Thirst , check that :

1. your FW is not blocking Broadcom Urls.
2. Check that your DNS server Is configure Correctly
3. Restart the Device .

If it not Solve the Errors,

1. Turn off WebPulse service at Configuration —> Threat Protection —> WebPulse, then unchecked Enable WebPulse service option
2. on the CLI, enter the following commands:

SG#config t
SG#(config)ssl
SG#(config ssl)request-appliance-certificate
SG#(config ssl)show ssl keyring appliance-key

3 After the appliance certificate is renewed, you must perform hardware reboot.

5. Once rebooted, you may view the DRTR health check via Statistics.

6. Once it is working, you may enable your WebPulse and BCWF back.

SHMUEL H.